We are committed to serve our members rightfully and also respect their privacy. We will use all data supplied lawfully and in alignment with the Data Protection Act 1998 and the GDPR (General Data Protection Regulation).

Members information is collected in order to sustain the highest standard of service that is offered to you, by maintaining accurate records of your information alongside that of your pets. Information provided by you which we may gather and process includes:

  • Name
  • Date of birth
  • Email address
  • Address
  • Phone number
  • Location
  • Please note that additional information may be required depending on what you are registering for.

    We may use the information given in the following ways:

  • To achieve the services provided by DogLost
  • To use in the situation where a pet is lost, stolen and/or found
  • To contact you regarding services and offers provided by DogLost
  • To share with selected third parties who wish to conduct research or to contact you regardingoffers and services
  • To be compliant with any legislation we are required to abide by
  • To notify you about changes to the services we provide
  • Note that your personal details (your contact number and your pet’s name etc) will only ever be shared with other registered DogLostmembers.

    We strive to protect the personal data you provide to us in accordance with this privacy policy, but we cannot guarantee the security of any data you provide to us or online. You accept the security implications of using the internet and will not hold us liable for any security breach you may encounter. If you are concerned that any information we hold for you is incorrect, please update this information or contact us.

    Hyperlinks to external websites and information sources may be provided in order to increase the quality of service to our members. Please be aware that these websites have their own privacy policies and we are not responsible for these policies. Please also note that your access to and use of the third party content and services is at your sole discretion and risk, and DogLost and its affiliates, partners, suppliers and licensors shall have no liability to you arising out of or in connection with your access to and use of the third party content and services.

    Member information may be held for the lifetime of your pet, or up to a period of 30 years in accordance with various legislations including the Microchipping of Dogs (Scotland) Regulation 2016. All data is stored on secure servers in accordance with protection and security regulations. Complying with the regulations of the Data Protection Act and GDPR, if you wish to access your information we have stored, please contact us. We will aim to provide you with this information as soon as possible.

    By using this website and the database, you consent to the use and collection of personal data in the way that is stated above.

    We have the right to amend this policy at any time. Any revised policy statements will be displayed on this page. The user is responsible for reviewing this page to keep up to date with any amendments that have been implemented.


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